Add a Comment to an Access Request

Each access request has a comments section where a reviewer or Provision Engineer can add additional information to the request as needed. Typically, comments are used to document the reason for resolving a request or for communication between the Provision Engineer and the reviewer or other Provision Engineers. If a request was created as part of the review process, the comments from the reviewer are added when the request was created.

Comments are saved for historical and auditing purposes and cannot be edited or removed after they've been added.

 

To add a comment to a request, complete the following steps:

1. Select the Comments tab on the request details page. The Comments area is displayed.

2. Select the Add a comment link within the tab (see picture below).  

   

   The Add Comment window appears.

3. Enter a comment and upload attachments or supporting documentation as needed (see picture below).

   

4. Select Save. The comment is displayed in the comments list.